Money Back Guarantee
Your Trust Means the World to Us
We started M Leather Jacket with one promise — to create something real. Real leather, real craftsmanship, and real customer care. So if, for any reason, you’re not happy with what you received, we won’t disappear. We’ll listen. And we’ll make it right.
Because to us, you're not just a transaction — you're someone who trusted us enough to order something personal. That trust is everything.
Need to Cancel? Here's the Deal
Since every jacket we make is custom-made to order, we begin working on it — and buying materials for it — pretty quickly. If you’ve placed an order and want to cancel it, just email us within 12 hours of ordering. We’ll cancel it with no questions asked and give you a full refund.
After that 12-hour window, our team will likely have already begun the process (cutting, stitching, prepping materials), so we won't be able to offer a full cancellation. But if something went wrong or changed — still talk to us. We always try our best.
What If You Want a Refund?
If the jacket you receive has a problem — maybe it was damaged in transit, doesn’t match your order, or something’s off — please reach out within 3 days of receiving it. We'll inspect the case and offer a full or partial refund, a free fix, or store credit — depending on what makes the most sense.
In cases where a refund is granted and the jacket is returned, a 25% restocking fee may apply to cover our materials, labor, and time. Shipping fees aren’t refundable, and the actual courier charge (typically $30) will be deducted.
If you simply changed your mind, we understand — but since each piece is made just for you, we can’t guarantee full refunds for change-of-mind returns. In such cases, we’re happy to offer store credit instead so you can use it anytime in the future.
Exchange or Size Issue?
If the fit isn’t quite right, and you’d like to exchange for a different size, we can usually make it happen — especially if it's the same jacket style. Just let us know quickly, and make sure the jacket is unworn and in original condition.
Return shipping will need to be covered from your side, but we’ll assist you every step of the way.
Items That Can’t Be Refunded
Items bought during sales, clearance, or promotions are considered final sale. While we don’t offer refunds on these, you can still request a size exchange (if available) or opt for store credit of equal value.
Let’s Talk Colors & Photos
We do everything we can to capture our products as accurately as possible — but screens are tricky. Every device displays color a little differently, and lighting during photo shoots can affect how shades appear. So while we aim for a perfect match, please allow a slight variation between screen and real life.
Handmade, Not Factory-Made
All our jackets are crafted by hand — not machines. That means minor differences in stitching or leather texture can happen. We see these as marks of authenticity, not flaws. But if something feels off to you, just say so. We’ll never ignore you.
Shipping Back? Here's What You Should Know
If you’re returning a jacket, you’ll be responsible for shipping it back to us. We recommend using a tracked courier to make sure it reaches safely. Unfortunately, shipping charges from your side are non-refundable, and if we paid shipping to you, it may be deducted from your refund.
We’ve Got Your Back
From the first click to the moment you try on your jacket, we’re with you. If anything feels off, unfair, or just confusing — email us. We’re real humans behind this screen, and we read every single message.
Replies within 24 hours, always.
M Leather Jacket